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Your booking secures a guaranteed seat reservation with the operator. A physical ticket showing your seat number and bus registration will be issued to you at boarding.

Your ticket is sent via WhatsApp to the phone number you provide at checkout. If WhatsApp delivery fails, an SMS is automatically sent as a fallback.

Yes. You can book up to 10 tickets in a single transaction. Each passenger gets their own unique ticket number. For groups larger than 10 passengers, contact us and we'll assist you.

We accept Mobile Money (MTN, Telecel, AirtelTigo) and local debit cards via Paystack. If you need to pay by another method, reach out and we'll see what we can arrange for you.

You book a seat on a route and schedule, not a specific bus. The platform shows timely seat availability so you can pick a schedule that still has space. Passengers may choose another if their preferred schedule is full. If no alternatives exist, you'll be rescheduled or fully refunded, your choice.

A Terminal is a main bus station where you can buy tickets and wait in a lounge per bus operator. A Pickup stop is a roadside boarding point along the route where the bus passes through and picks up reserved passengers there.

For bookings where a physical ticket hasn't been issued yet, cancellations are accepted up to 3 hours before departure on scheduled routes and 1 hour before on unscheduled routes. Contact us on time with your booking reference. Once a physical ticket has been issued, cancellations must be handled directly with the bus operator.

Refunds depend on how early you cancel. Cancellations made at least 24 hours before departure are refunded at 95% on both scheduled and unscheduled routes. For scheduled routes, cancellations made at least 3 hours before departure are refunded at 85%. For unscheduled routes, cancellations made at least 1 hour before departure are refunded at 90%. Cancellations outside these windows are not eligible for a refund. Alternatively, you may cancel in the form of a reassignment to another route or schedule, which attracts no extra cost.

A scheduled route runs on a fixed, recurring timetable. Departures happen at planned set times every day or on specific days of the week (eg. Accra-Prestea route). An unscheduled route is a one-off or on-demand trip with no fixed timetable; departure times are arranged as needed (eg. Accra-Kumasi route).

Simply show your ticket received via WhatsApp or SMS, to the ticket officer or conductor at boarding. Make sure the phone number you booked with is accessible, as you may be asked to confirm it. A national ID is not required for verification but is recommended to carry as standard travel practice. You may also call us to assist you if needed.

Yes. Your phone number and payment details are only used to process your booking and deliver your ticket. Payments are handled securely by Paystack, which is PCI-DSS compliant. We do not store your card or Mobile Money details, and we never share your information with third parties.

If your bus is significantly delayed or fails to depart, contact us immediately with your booking reference. For delays caused by the operator, you will be offered a transfer to the next available departure at no extra cost, or a full refund if you prefer not to travel.

Check your SMS inbox first, as we automatically fall back to SMS. If you still haven't received it after 5 minutes, contact us with your booking reference and we'll resend it.